Kewdoo Sdn. Bhd. (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access our website and use our services, including KewdooReservation, Kewdoo Queue, and any third-party products or hardware resold or integrated by Kewdoo.

1. Information We Collect

a) Information You Provide

We may collect information that you voluntarily provide, including but not limited to:

• Business name and registration details

• Contact name

• Email address

• Phone number

• Booking, queue, or customer interaction data

• Information submitted through forms, signup pages, or system usage

b) Information Collected Automatically

When you use our website or systems, we may automatically collect:

• IP address

• Browser and device type

• Operating system

• Usage and interaction data

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve Kewdoo services

• Process reservations, queues, and notifications

• Provide onboarding, support, and customer service

• Communicate important system updates or service notices

• Comply with legal and regulatory requirements

3. Third-Party Products & Services

Kewdoo may resell, integrate, or facilitate access to third-party software systems and hardware, including but not limited to:

• POS systems

• Accounting systems

• Hardware devices (printers, terminals, tablets, etc.)

When you use third-party products:

• Certain data may be processed by the third-party provider

• Data handling is subject to the third party’s own privacy policy and terms

• Kewdoo does not control how third parties collect, store, or process data

We strongly encourage users to review the privacy policies of all third-party providers.

4. Data Sharing & Disclosure

We do not sell or rent personal data.

We may share data only when necessary with:

• Authorized third-party partners (for integration, onboarding, or support)

• Hosting, messaging, or infrastructure providers

• Government or regulatory authorities when required by law

All parties are required to protect your data appropriately.

5. Hardware-Related Data

Hardware devices sold by Kewdoo do not independently collect personal data unless connected to a software system.
Any data processed through such systems is governed by the applicable software provider’s privacy policy.

6. Data Security

We apply industry-standard security measures, including:

• Secure servers

• Encrypted connections

• Access controls

While we take reasonable steps to protect data, no system is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

Personal data is retained only as long as necessary to:

• Provide services

• Meet legal, accounting, or regulatory obligations

You may request data deletion subject to legal requirements.

8. Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Request deletion (subject to applicable laws)

Requests may be submitted by contacting us.

9. Cookies

Kewdoo uses cookies to enhance website performance and user experience. You may disable cookies in your browser settings.

10. Compliance with Law

Kewdoo complies with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and take effect upon publication.

12. Contact Us

Email: contact@kewdoo.com
Office: L3-023, Level 3, MyTOWN Shopping Centre, 6, Jalan Cochrane, Seksyen 90, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia